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A learning management system (LMS) can revolutionize your employee training practices. But you can’t just implement any LMS. You must select a system that meets the unique needs of your organization and aligns with the way your employees do their jobs. If you’re in the market for an LMS, here are seven must-have features. Key LMS requirements LMS requirements will vary by organization, but this list of characteristics is universally valuable: Simple user experiencePersonalizationGamificationBlending learningSaaSAdvanced analytics and reportingCustomer education support Key LMS requirements LMS requirements will vary by organization, but this list of characteristics is universally valuable: Simple user experiencePersonalizationGamificationBlending learningSaaSAdvanced analytics and reportingCustomer education support 1. Simple user experience First, the fundamentals. Your LMS must enable a simple, frictionless learning experience. The design should be user-friendly. Content should be easy to update. The system should accommodate a range of media, including text, images, video, assessments, and interactive modules. The…

Hand-me-downs aren’t just a family thing  The second-hand dynamic can pop up in the workplace too. Desk chairs are less than cushy. Telephone headsets reek of disinfectant. Uniform colors are dulled after hundreds of industrial wash cycles. Then there’s misfit technology. For example, traditional digital learning was not designed for retail associates, manufacturing workers or food service employees who spend their entire shifts focused on their company’s customers and products. Instead, it was built for (home) office-based employees who sit in front of computers all day and have the time to browse online course catalogs to find the content they need.  You can’t expect the frontline to make the best out of this hand-me-down situation. They need (and deserve) a digital learning experience that’s built for them so they can keep pace with business change and close their skills gaps. Here are 4 ways to make sure learning technology is the…

What is a SaaS LMS? A SaaS LMS—also known as an on-demand LMS or cloud LMS—is a learning management system that’s hosted in the cloud. SaaS stands for “software as a service,” a business model whereby the software is offered on a subscription basis and hosted in a central location that’s accessible from any device. A SaaS LMS is accessible to anyone with an internet connection. Some may use an internet browser like Chrome or Edge while others have native apps on iOS and Android. The cloud model has become the dominant delivery system for most digital media in recent years. Consider music as an example. In the past, if you wanted to listen to music on demand, you needed a physical medium such as a CD, record or cassette tape. And when music started going digital, you needed to either copy the media to a computer (e.g. burning a…

Step 1: Ideation (1 day) The process started with a conversation on a Wednesday in early May 2020. Our content team had already deployed training on basic viruses prevention tactics, such as proper handwashing and sanitization, as part of our  We then started to examine the second order impacts of enhanced safety practices on frontline performance and quickly identified communication as a critical consideration. Mask mandates had recently gone into effect around the world, and employees were being forced to relearn how to engage customers without the aid of facial expressions. This was especially timely as employees and customers were introduced to new ways of doing business, including contactless payment and curbside pickup. We prioritized the development of the “Communicating While Wearing a Face Mask” content topic on Day 1. Step 2: Research (2 days) On Day 2, we validated the concept with our subject matter experts (SMEs) in retail…